Federal Bank has just over 1200 branch locations across India, with close to 2000 ATMs for its customers.

The bank is making this move as part of a strategy to help grow its overall credit card business. Federal already has a strong presence in the retail sector in its home country.

To make this new offering secure for customers and a success for the bank, Federal Bank will be relying on Fiserv for the back-end support and implementation of the credit card offering.

“At Federal Bank, we have a track record of deploying the best digital infrastructure to cater to our customers.” says Shalini Warrier, Executive Director and Business Head – Retail at Federal Bank.

“Fiserv supports our digital priorities and expansion plans. Their world-class technology platform and extensive local experience position us to offer an enhanced digital experience to our customers.”

Fiserv provides the technology solutions behind a large number of financial entities across the globe. Their systems are as the core of these institutions for payment and financial services processing.

Federal believes that, in addition to a successful roll-out of their credit card offering, selecting Fiserv will help to reduce the managing expense of the offering.

Fiserv will be utilizing its FirstVision platform for Federal Bank which will provide an end-to-end managed services solution for the bank.  

“The feature-rich card processing platform and operational tools provided by Fiserv help reduce the need for extensive up-front investments,” said Nilufer Mullanfiroze, Country Head – Deposits, Cards & Personal Loans, Retail Banking at Federal Bank.

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